jk44 Privacy Policy
How We Protect Your Personal Data
Your privacy matters to us. This Privacy Policy explains exactly what personal information jk44 collects, why we collect it, how it is used, and the steps we take to keep it secure. We are committed to handling your data with transparency and integrity.
Privacy at a Glance
Before you read the full policy, here are the six core privacy commitments that guide how jk44 handles every piece of data you entrust to us.
Secure by Default
All data transmitted between your device and jk44 servers is protected by 256-bit SSL/TLS encryption. Your Account credentials are stored using industry-standard hashing algorithms — plain-text password storage is never practised on our platform.
Purpose-Driven Collection
jk44 collects only the personal data strictly necessary to provide our services, comply with legal obligations, and improve your experience. We do not collect data speculatively or retain it beyond the periods specified in this policy.
No Unauthorised Sharing
We will never sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. Data is shared only with service providers who are contractually bound to handle it in accordance with this policy.
Your Rights Are Respected
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within a reasonable timeframe, subject to legal retention requirements.
Transparent Cookie Use
jk44 uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with our services. You can manage your cookie preferences at any time through your browser settings.
Regular Policy Updates
This Privacy Policy is reviewed and updated regularly to reflect changes in our services, technology, and applicable data protection standards. We will notify you of material changes via your registered email address or a prominent notice on the platform.
Notice: This Privacy Policy applies to all personal data processed by jk44 in connection with your use of the jk44 platform at jk44.io. By registering an Account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.
01 Introduction
jk44 is Bangladesh's premier Black Diamond VIP online casino and sports betting platform, accessible at jk44.io. We understand that the personal data you share with us is sensitive, and we take our responsibility as a data controller seriously. This Privacy Policy has been prepared to give you a clear, honest account of our data practices in plain English.
This policy covers all personal information we collect about you when you visit the jk44 website, create an Account, make a deposit or withdrawal, participate in games or sports betting markets, claim a bonus, contact our support team, or interact with the platform in any other way.
jk44 is the data controller for all personal data processed under this policy. Our designated point of contact for all privacy-related enquiries is our support team, reachable at [email protected].
Scope: This policy applies to all players based in Bangladesh and any other jurisdiction from which the jk44 platform is lawfully accessed. It applies equally to all personal data collected through the website, mobile-optimised interface, live chat, email correspondence, and any other channel through which you interact with jk44.
02 Personal Data We Collect
jk44 collects personal data in several categories depending on your level of engagement with the platform. The following table provides a structured overview of the categories of data we collect and why each category is needed:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number, passport number | KYC verification, age verification (21+), fraud prevention |
| Contact Data | Email address, mobile phone number, residential address (city, district, postal code) | Account communication, support, withdrawal processing |
| Financial Data | bKash/Nagad/Rocket/Upay mobile wallet numbers, bank account details (where applicable), transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Activity Data | Bet history, game sessions, win/loss records, bonus claims, wagering activity | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Behavioural Data | Pages visited, features used, navigation patterns, time on site, click data | Analytics, UX improvement, personalisation |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Support quality, dispute records, service improvement |
| KYC Documents | Scanned government-issued ID, proof of address documents, payment method screenshots | Identity verification, regulatory compliance |
We do not collect special category sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily disclose such information in a support communication. Any such data will be treated with the highest level of confidentiality and will not be stored beyond the immediate context of your enquiry.
03 How We Collect Your Data
jk44 collects personal data through several distinct channels. Understanding the source of data collection helps you make informed decisions about your engagement with the platform:
Direct Collection
You provide data directly to jk44 when you: complete the Account registration form; submit KYC verification documents; make a deposit or request a withdrawal; contact our support team via live chat or email; respond to surveys or promotional campaigns; or claim a bonus or enter a tournament.
Automated Collection
When you visit and interact with the jk44 platform, certain technical and behavioural data is collected automatically through cookies, web beacons, pixel tags, and server logs. This automated collection begins as soon as your browser connects to our servers and continues throughout your session. See Section 7 (Cookies & Tracking) for full details.
Third-Party Collection
We may receive data about you from third-party sources including:
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) — transaction confirmation and account name verification.
- Identity verification and KYC service providers — document verification results and fraud risk scores.
- Fraud detection and anti-money laundering (AML) screening services — watchlist and sanctions screening results.
- Analytics providers — aggregated and anonymised platform usage statistics.
04 How We Use Your Personal Data
jk44 uses your personal data for the following purposes. Each use is tied to a specific legal basis, which is described in Section 5:
- Account creation and management: To register your Account, verify your identity, and provide you with access to the jk44 platform and all its features.
- Service delivery: To process your deposits and withdrawals, facilitate gameplay, settle sports bets, and administer bonuses and promotions in accordance with applicable terms.
- KYC and age verification: To confirm that you are at least 21 years of age and to verify your identity in accordance with our legal and regulatory obligations. jk44 enforces its 21+ age restriction rigorously.
- Financial crime prevention: To screen transactions and account activity against anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, and to report suspicious activity where legally required.
- Responsible gaming: To monitor your gaming activity for signs of problem gambling, to apply self-imposed limits at your request, and to implement jk44-initiated restrictions where we have genuine concern for your wellbeing.
- Customer support: To respond to your enquiries, investigate complaints, and resolve disputes fairly and promptly.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised Account access, bonus abuse, and other security incidents.
- Platform improvement: To analyse how players use jk44, identify technical issues, and develop new features and content that better serve the Bangladeshi player community.
- Marketing communications: To send you promotional offers, bonus notifications, and news about new games or features — but only where you have provided consent or where we have a legitimate interest, and always with an easy opt-out mechanism.
- Legal compliance: To comply with applicable laws, court orders, regulatory directions, and law enforcement requests.
Marketing Opt-Out: If you no longer wish to receive marketing communications from jk44, you may opt out at any time by contacting [email protected] with your request. Opting out of marketing will not affect your ability to use the platform or receive essential service communications.
05 Legal Basis for Processing
jk44 processes your personal data only where we have a valid legal basis to do so. The legal bases we rely upon are as follows:
Contractual Necessity
The majority of our data processing activities are necessary to fulfil our contractual obligations to you as a registered player. This includes processing your Account registration, handling deposits and withdrawals, delivering gaming services, and resolving disputes. Without this processing, we cannot provide the jk44 platform services to you.
Legal Obligation
We are required to process certain personal data to comply with legal obligations, including KYC identity verification, age verification (21+ enforcement), AML/CTF transaction screening, and responding to lawful requests from regulatory authorities and law enforcement bodies.
Legitimate Interests
We process some personal data on the basis of our legitimate interests as a platform operator, provided those interests are not overridden by your privacy rights. Legitimate interest processing covers: fraud detection and security monitoring, responsible gaming oversight, platform analytics and improvement, and direct marketing to existing players (with opt-out provided).
Consent
Where we rely on consent as a legal basis — primarily for certain categories of marketing communications and non-essential cookies — we will obtain your clear, informed, and freely given consent before processing. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
06 Sharing Your Personal Data
jk44 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:
Service Providers
We engage trusted third-party service providers who perform functions on our behalf, including payment processing (bKash, Nagad, Rocket, Upay, and partner banks), KYC and identity verification, IT infrastructure and hosting, fraud prevention, and customer support tooling. All service providers are bound by data processing agreements that restrict their use of your data to the specific service they are providing for jk44.
Game Studio Partners
Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Hacksaw Gaming — may receive limited technical data (such as Player ID and session token) to facilitate gameplay. These studios are not provided with your name, contact details, financial data, or KYC documents.
Regulatory and Law Enforcement Bodies
jk44 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by law, court order, or regulatory direction. We will notify you of such disclosures where we are legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of jk44's business assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy implications before it takes effect, and the successor entity will be required to honour the commitments made in this Privacy Policy.
No Cross-Border Transfers Without Safeguards: If your personal data is transferred outside Bangladesh, jk44 will ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent data transfer mechanisms — to protect your data to the same standard as required under this policy.
07 Cookies & Tracking Technologies
jk44 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate and improve the platform. This section explains what these technologies are, how we use them, and how you can manage them.
What Are Cookies?
A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you use the site. Cookies cannot carry viruses or install malware on your device.
Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery, and cookies that remember your language and currency preferences. These cookies cannot be disabled without disrupting core platform functionality.
- Functional Cookies: These remember choices you have made (such as your preferred game lobby layout or responsible gaming limit settings) to personalise your experience. They are not strictly necessary but significantly improve usability.
- Analytics Cookies: These allow us to understand how players navigate and use the jk44 platform — which pages are most visited, how long sessions last, and where technical errors occur. This data is aggregated and anonymised and is used exclusively to improve the platform.
- Security & Fraud Detection Cookies: These help us identify and block suspicious activity, including automated bot access, credential-stuffing attempts, and unusual betting patterns that may indicate fraud.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the jk44 platform, including logging in and processing transactions. Instructions for managing cookies in common browsers are available through your browser's built-in help function.
08 Data Retention
jk44 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of Account plus 5 years after closure | Legal obligation, AML compliance, dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | Duration of Account plus 5 years after closure | Regulatory compliance, AML/CTF obligations |
| Gaming Activity Records | 3 years from last activity | Responsible gaming monitoring, dispute resolution |
| Support Communications | 3 years from the date of correspondence | Service quality, dispute records |
| Technical & Log Data | 12 months from collection | Security monitoring, fraud detection |
| Marketing Consent Records | Until withdrawal of consent plus 1 year | Evidence of consent basis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised or aggregated data may be retained indefinitely for statistical and research purposes.
09 Data Security
jk44 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
- 256-bit SSL/TLS Encryption: All data in transit between your device and jk44 servers is encrypted using industry-standard TLS protocols. Our platform is accessible exclusively over HTTPS.
- Password Hashing: Account passwords are never stored in plain text. We use a strong, salted cryptographic hashing algorithm so that even in the event of a data breach, your password cannot be recovered from stored data.
- Access Controls: Personal data is accessible only to jk44 staff and service provider personnel who have a specific operational need for it. Access is controlled through role-based permissions and is subject to regular review.
- Secure Data Storage: All personal data is stored on hardened servers located in facilities with physical security controls, redundant power supplies, and 24/7 monitoring.
- Fraud and Intrusion Detection: jk44 operates automated security monitoring systems that flag unusual access patterns, failed login attempts, and suspicious transaction behaviour in real time.
- Regular Security Audits: Our platform and data infrastructure are subject to periodic independent security assessments to identify and remediate vulnerabilities.
Your Role in Security: Security is a shared responsibility. You play a vital role in keeping your Account secure by using a strong, unique password, not sharing your login credentials with anyone, logging out of your Account when using shared devices, and notifying us immediately at [email protected] if you suspect any unauthorised activity on your Account.
In the event of a personal data breach that poses a risk to your rights and freedoms, jk44 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
10 Your Privacy Rights
As a data subject, you have a number of rights with respect to the personal data jk44 holds about you. We are committed to facilitating the exercise of these rights promptly and without unnecessary barriers:
Right of Access
You have the right to request a copy of the personal data jk44 holds about you, along with information about how it is being processed. We will respond to verified access requests within 30 days.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain information directly through your Account settings; for other corrections, contact our support team.
Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other legal basis for processing. This right is subject to our legal retention obligations (see Section 8).
Right to Restriction of Processing
In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of data you have contested is being verified.
Right to Object
You have the right to object to our processing of your personal data where that processing is based on legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing immediately.
Right to Data Portability
Where processing is carried out by automated means and on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.
Exercising Your Rights: To exercise any of the rights described above, please submit a written request to [email protected] with the subject line "Privacy Rights Request". We may ask you to verify your identity before processing your request. We will not charge a fee for handling rights requests except in cases of manifestly unfounded or excessive requests.
11 Children & Minors
The jk44 platform is strictly for adults aged 21 years and over. We do not knowingly collect or process personal data belonging to any person under the age of 21. Age verification is a mandatory step in the Account registration and KYC process, and jk44 employs both automated and manual checks to enforce this requirement.
If jk44 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated Account. If you are a parent or guardian and believe that a minor in your care has registered an Account with jk44, please contact us immediately at [email protected] and we will act without delay.
21+ Strictly Enforced: Underage gambling is illegal and harmful to young people. jk44 is committed to preventing access by minors and supports the use of parental control software by households with children. We encourage parents and guardians to use available internet filtering tools to restrict access to gambling websites on shared devices.
12 Third-Party Links
The jk44 platform may contain links to third-party websites or services — for example, links to game studio information pages or payment provider portals. These links are provided for your convenience only. jk44 has no control over the content, privacy practices, or data handling of any third-party website and accepts no responsibility or liability for them.
We strongly encourage you to read the privacy policy of any third-party website you visit before providing any personal data to that site. The fact that jk44 links to a third-party website does not constitute an endorsement of that site's privacy practices or content.
Your interactions with third-party payment providers such as bKash, Nagad, Rocket, and Upay are also governed by their own terms of service and privacy policies. jk44 is not responsible for any data processing carried out by these providers in connection with your use of their services.
13 Changes to This Privacy Policy
jk44 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we provide. All changes will be published on this page with an updated effective date at the top of the document.
Where a change is material — meaning it significantly affects the way we collect, use, or share your personal data — we will provide advance notice via your registered email address and/or a prominent notice on the jk44 platform, giving you the opportunity to review the changes before they take effect.
Your continued use of the jk44 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and close your Account in accordance with our Terms & Conditions.
We recommend reviewing this Privacy Policy periodically so that you remain informed about how jk44 protects your personal data. The most current version will always be available at jk44.io/privacy-policy.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jk44 handles your personal data, please contact our dedicated privacy support team using the details below:
- Email: [email protected] — for privacy rights requests, use the subject line "Privacy Rights Request"
- Live Chat: Available 24/7 via the live chat feature within your jk44 Account dashboard
- Response Time: We aim to respond to all privacy-related enquiries within 5 business days and to complete substantive rights requests within 30 days
When contacting us regarding a privacy matter, please include your registered Account username and a clear description of your request or concern to help us respond as efficiently as possible. All privacy communications are treated with the strictest confidentiality.
Responsible Gaming & Data: If your privacy enquiry relates to responsible gaming data — such as self-exclusion records, deposit limit settings, or session history — our responsible gaming team handles these requests as a priority. Visit our Responsible Gaming page for full details on the tools available to you.
Explore Everything jk44 Has to Offer
Now that you are familiar with how jk44 handles your privacy, feel free to explore our full range of games and betting markets — all protected by the security standards described in this policy.